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Product ID: 405536EAU
 

Cultural Intelligence: Understanding Your Multicultural Environment

OnDemand Webinar (88 minutes)

Learn how to use your newfound knowledge of cultural intelligence to help guide your organization to expanded employee performance, customer satisfaction and company profits.Cultural intelligence or cultural quotient (CQ) is a term used in business, education, government and academic research. Cultural intelligence can be understood as the capability to relate and work effectively across cultures. In this instance it involves the ability to embrace unfamiliar workplace/workforce contexts and use them in ways that blend in successfully with your organizational, operational and aspirational goals and objectives. This information will show you how to use your newfound knowledge of cultural intelligence to help guide your organization to expanded employee performance, customer satisfaction and company profits. There are three specific components to this initiative and they are: 1) cognitive; 2) physical; and 3) emotional/motivational.

Authors

T. Hensley (Ted) Williams, J.D., The Williams Group

Agenda

What Is the Basic Function of Culture?

How to Develop Cultural Intelligence in a Multicultural Environment?

What Does Cultural Intelligence Measure?

What Should Cultural Intelligence Measure?

Why Cultural Intelligence Is a Critical Component to Company Success?

What Can Occur When Your Organization Lacks Cultural Intelligence?

At the End of the Day, It Is About Performance, Productivity and Profits ' Use Cultural Intelligence to Give You That Added Ingredient to Achieve Your Company's Vision?

How You Can Become a Cultural Intelligence Rock Star at Your Company?

Additional Formats

Audio & Reference ManualMore Info
MP3 DownloadMore Info