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Bookstore: Utilizing Analytics to Enhance Customer Experience

Utilizing Analytics to Enhance Customer Experience

Gain a better understanding of how to determine what key metrics customer service groups should be measuring and how to use the information to wow your customers.

Bookstore: How to Write Like a Leader: Powerful Tools to Get Your Message Across

How to Write Like a Leader: Powerful Tools to Get Your Message Across

Learn tips and tricks to write with clarity and professionalism in a leadership role.Have you ever sent out a memo that caused an unintended ruckus? Do you wait days for an email reply to your simple questions?

Available as OnDemand Course, MP3 Download

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