Strategies for Controlling Your Emotions in High-Pressure Situations

• Overview
• Credits

Learn to be a better communicator in the workplace by listening and engaging with employees and co-workers.In today's global and fast-paced business environment, managers and leaders are continually bombarded with demanding situations requiring them to actively monitor their responses to stress. Research suggests that leaders with a skill set higher in social and emotional intelligence (SEI) competencies are more successful than their counterparts by actively implementing SEI strategies at work. Training and development interventions directed on increasing SEI appear to be effective in improving emotional competence in the workplace as well as overall work performance. You'll learn how to be more self-aware and use SEI to your advantage when communicating in the workplace.

Authors

Agenda

Understanding SEI and How It Impacts Work Performance

• What the Research Says

• Increasing Inner Awareness of Strengths and Limitations

• Impact on Work Performance

Emotional Self-Management

• Identification of Triggers and Understanding Body Responses

• Emotional Cuing

• Characteristics of People With and Without This Competency

Implementation of Self-Management Strategies in the Workplace

• Identifying Strategies That Work for Me

• Creating a Personalized Plan of Development

• Taking Action