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Product ID: 408225EAU
 

Don't Dwell on Differences of Opinion - Learn From Them

OnDemand Webinar (58 minutes)

Understand how to disagree with employees in an agreeable manner.V1H Consulting will provide instruction on the causes of workplace conflict and will provide you with an understanding of the importance of resolving conflicts peacefully and at the lowest possible level. Conflict is an inevitable part of work. People with different goals often clash. Conflict is not necessarily a bad thing. When solving conflicts, we can often arrive at solutions to other underlying issues that need solving. This topic will include understanding the conflict and knowing more about those whose ideas, beliefs and backgrounds may be different from your own. It will also ensure that relationships with opponents continue and grow. Learn how to communicate with the opposition and brainstorm resolutions. Learn to find peaceful solutions to difficult situations by exploring alternatives and choosing the best resolution for all parties involved.

Authors

Larry Hammond Sr., V1H Consulting Irma Vargas, V1H Consulting

Agenda

Conflict as an Opportunity

• A Chance for Learning/Teaching

• Finding Common Ground

• Listening

Meet Conflict Head-on

• Be Direct

• Address Issues Quickly

• Prevent Problems Before They Start

What's in It for Me?

• Understanding Motives

• Help Others Achieve Their Objectives

• Remove Obstacles

Is It Really That Important?

• Pick Your Battles

• Weigh Value

• Open Lines of Communication

Using a Strengths-Based Philosophy to Approach Conflict (an Introduction)