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Product ID: 407983EAU

Developing Active Listening in Order to Avoid Conflict

OnDemand Webinar (89 minutes)

Explore how to become a better listener and avoid being misunderstood by others.To help others succeed you must become good at listening. Listening is more than simply hearing what someone has to say. You also need to be thinking how you can help the other person achieve the best results by carefully considering their words and asking thoughtful questions. I hear what you're saying. We all can be adept at hearing without listening. Experts tell us that 42% to 57% of our time communicating is spent listening. With all the technology and distractions, we still need to listen to be able to communicate effectively. There are challenges to listening such as assumptions and our own barriers to listening. Working remotely, we cannot always see the nonverbal communication and body language, also it is harder to interpret the emotions the other person has. In this topic, we'll discover your preferred listening style and the listening styles of others. When you can self-identify and understand different listening styles, you can become a better listener. Learn how to adapt your style to the speaker.


Audrey Halpern, ARH Employee Training


Active Listening - What It Is and What It Is Not

• Definition - Hearing Versus Listening - Passive Versus Active

• Why It Is Important to Listen

• What Makes It so Challenging

• Biases and Assumptions Could Hurt Your Listening Ability - How to Address Each

Three Phases of Active Listening

• Comprehending

• Retention

• Information

• Responding

Actions to Encourage Active Listening

• Six Step to Active Listening

• How to Listen Between the Lines of What Is Being Said by Focusing on Voice/Tone/Pitch/Volume

• Questioning and Paraphrasing Techniques to Help You to Understand What Someone Is Saying

• What Role Does Empathy Play in Becoming a Better Listener