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Product ID: 404334EAU

Best Practices in Business Credit Management

OnDemand Webinar (89 minutes)

Learn fundamentals and best practices for business credit management including potential customers, risk, and collections.A crucial aspect to creating and maintaining best business practices in credit management involves assessing potential creditors from the outset of the relationship. The failure to effectively assess potential customers prior to extending credit to them often results in financial losses and an unnecessary expenditure on resources required to attempt to collect from such customers. This topic will assist the attendee in reassessing its current procedures for assessing potential customers and will offer guidance on implementing certain tools for determining and minimizing risks in lending to each customer. However, even businesses with the best business practices in credit management will inevitably face some customers who fail to pay. When this happens, it is imperative for businesses to have certain policies and procedures in place for dealing with collections internally and identifying when it is necessary to employ a third-party collections agency/law firms.


Kirk B. Burkley, Esq., Bernstein-Burkley, P.C. Raymond P. Wendolowski Jr., Esq., Bernstein-Burkley, P.C.


Assessing Potential Customers

• Establishing Clear Policies and Procedures for Extending Credit

• Understanding How Your Company Makes Money (and Loses It)

• Utilizing the Credit Application

• Credit Limits and/or Sign-off Levels

• Knowing When to Walk Away From a Potential Customer

• The Get P.A.I.D. System

Understanding and Addressing Various Risks

• Identifying Relevant Nonfinancial Risks (Such as Industry, Conduct, Business and Management Risks)

• Proper Use of Social Media and Other Technology

• Battle of the Forms

• Use of Invoices, Terms, and Conditions


• Procedures and Policies for Collections (When, How, Who)

• Internal Collections Within Company

• Third-Party Collections

• Pre-Bankruptcy Planning

• Bankruptcy Techniques

• The Legal Process