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Product ID: 401061EAU

This Call May be Recorded: PCI Compliance Updates and TCPA Regulations

OnDemand Webinar (99 minutes)

Gain a better understanding of the legal issues surrounding call recordings.We've all heard it. You may have even said it. 'This call may be recorded for quality assurance and training.' How do you know if your call recording program is in compliance with the law? There are a myriad of issues related to recording telephone calls. If the proper disclosures are not provided or the appropriate consent is not obtained, your organization (and your employees) may be in violation of some state criminal statutes. What you say in your disclosure may also limit your use of the recordings. The type of information recorded in those calls could be subject to a host of additional data and information security protections, particularly if your organization is accepting payments by phone. To the extent you rely on a service provider to record and store your calls, or process payments, the vendor oversight controls become critical as you may be held responsible for the actions of your service providers. We'll talk about all of these issues and more.


Wendy Badger, ECMC Group David D. Cherner, Moss & Barnett, P.A.


Telephone Consumer Protection Act

• Autodialer vs. Not Autodialer

• Written vs. Verbal Consent

- Consent Revocation

- Methods of Contact (e.g., Live Contact, Voicemail Message, Prerecorded Messages, Text Messages)

- Liability for Noncompliance

Call Recording

• Pros and Cons

• Call Recording Disclosures - One Party vs. Two Party Consent

• Record Retention (How Long to Retain Records and How to Destroy Them)

• Liability for Noncompliance

Information Security

• Recent Security Breach Concerns and Legislative Reaction

• Protecting Payment Card Information

• Fair Credit Reporting Act Card Truncation Requirements

• Electronic Funds Transfer Considerations

• Service Provider Oversight