Best Practices for Communicating Performance Expectations and Goals
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Enhance your employees' performance by communicating your expectations and your strategy to get there.Communication is key to achieving performance goals. But not all methods of communicating performance expectations and goals are effective. If goals are not clearly communicated and agreed upon, workers will not achieve them--and the organization will not achieve its goals. This topic will help the persons responsible for communicating performance expectations and goals understand how to work with people to clearly communicate those goals. This information will also help managers understand how to bring their efforts at communicating performance expectations and goals in line with organizational best practices.
AuthorsWilliam J. Rothwell, Ph.D., SPHR, SHRM-SCP, CPLP Fellow, Rothwell & Associates, Inc
The What and Why of Communicating Performance Expectations and Goals
• What Is Communication Strategy? How Is the Strategy Developed and Implemented for Performance Expectations and Goals?
• Why Is Communication Strategy Important in Best Practice for Communicating Performance Expectations?
• How Is Communication Strategy Tied to Organizational Strategy?
How Are Performance Expectations and Goals Developed?
• Defining Key Performance Indicators
• Developing Key Performance Indicators Tied to the Balanced Scorecard
• Communicating Key Performance Indicators as Performance Expectations
• Using Alternatives to Key Performance Indicators
Conducting Performance Expectation and Goal Discussions
• Planning the Discussion
• Opening the Discussion
• Conducting the Discussion With Workers
• Closing the Discussion and Ensuring Support for Performance Expectations and Goals
• Using the Discussion in Combination With Other Communication Approaches