Key Behaviors in Managing with Empathy
1 hour 5 minutes
Explore your personal communication style and learn how to build empathy into your professional identity as a manager.
Many individuals in professional settings are starting to reject the idea of the cold, professional environment. Dubbed ‘The Great Resignation,’ more and more employees are searching for a career that gives them purpose and provides growth and empathetic regard to work-life balance. This presentation will give you an opportunity to learn how managing with empathy can help you build relationships, retain talent, and create a positive working environment. We will discuss how to navigate difficult conversations individually and in groups.
We will explore your communication style and learn how to build empathy into your professional identity as a manager. Learning to communicate is critical for our time as more employees are burnt out and expected to do more with less.
• You will be able to describe the types of empathetic listening.
• You will be able to explain the difference between empathy and sympathy.
• You will be able to identify use of empathy in conversation and behaviors.
• You will be able to review how empathy makes a difference in increasing productivity and managing a positive work environment.