Developing Active Listening in Order to Avoid Conflict
1 hour 30 minutes
Explore how to become a better listener and avoid being misunderstood by others.
To help others succeed you must become good at listening. Listening is more than simply hearing what someone has to say. You also need to be thinking how you can help the other person achieve the best results by carefully considering their words and asking thoughtful questions. I hear what you’re saying. We all can be adept at hearing without listening. Experts tell us that 42% to 57% of our time communicating is spent listening. With all the technology and distractions, we still need to listen to be able to communicate effectively. There are challenges to listening such as assumptions and our own barriers to listening. Working remotely, we cannot always see the nonverbal communication and body language, also it is harder to interpret the emotions the other person has. In this topic, we’ll discover your preferred listening style and the listening styles of others. When you can self-identify and understand different listening styles, you can become a better listener. Learn how to adapt your style to the speaker.
• You will be able to define what active listening is and what it isn’t.
• You will be able to recognize how biases and assumptions can hurt your listening ability.
• You will be able to discuss the three phases of active listening.
• You will be able to review the six steps to active listening.