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Credits

Product ID: 405077EAU
 

Managing Negative Chatter in the Workplace

OnDemand Webinar (63 minutes)

Take steps to combat the negative communication that is robbing your organization of productivity and positive energy.Negativity has become an accepted/tolerated attitude in American businesses today. The negativity is costing companies - large, small, and every size in-between - money. The loss of revenue is due to decreased productivity, lost customers, stress, miscommunication and fear. Often it doesn't get addressed by business managers, supervisors or owners until the problem is affecting the company's bottom line and its existence. This timely topic helps the people responsible for managing employees, their activities and the company productivity understand how to deal with the negative actions without creating more negativity. Understand how to retain those employees, strengthen their skills, and acknowledge their positive value to the company and ultimately the company's bottom line.

Authors

Donna Baylor, TRANSITION Seminars, Inc.

Agenda

Who, What, When and Why It Exists

  • Who Is Doing It?
  • What Does It Look, Sound, Feel Like?
  • When Is It Happening?
  • Why Is It Happening?

Changing Your Focus Changes Others' Focus

  • Ignoring It - Placing Blame for It
  • Taking Action vs. Reaction
  • Stopping the Negativity Now

Plan of Action

  • Why?
  • What?
  • Where?
  • When?
  • Who?

Additional Formats

Audio & Reference ManualMore Info
MP3 DownloadMore Info