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Product ID: 404878EAU
 

Techniques for Handling Employees With Poor Attitudes and Performance

OnDemand Webinar (60 minutes)

Don't let bad attitudes and performance problems destroy team and office morale - prepare yourself to handle challenging and difficult employees.Have you ever had one of those employees with a poor attitude that infects the rest of the team's performance? You know how frustrating it can be on you as well as the rest of the team. It is important for supervisors to learn and understand general performance management strategies. The strategies can then be translated into departmental, group and individual employee goals that tie into the overall organization's objectives. By learning a variety of performance management techniques, such as linking individual goals to strategic goals, you will be able to reduce workplace conflict, increase managerial consistency, improve overall management of those employees with poor attitudes, and develop plans for handling employees who are failing to meet performance requirements. By taking proactive steps to prevent problems from developing and implement a clear, strategic plan after problems do develop, you will have a better chance of getting problematic employees back on track. For those employees who simply will not improve their attitudes, or who continue to fail to meet required productivity standards, the documentation generated through proper performance management will ensure your company is protected if termination becomes the necessary step.

Authors

Jackie A. Sexson

Agenda

Best Practices When a Manager Approaches the Poor Attitude and Performance

• Using Effective Communication to Assist Employees

• The Importance of Good Listening Skills and How to Make Sure You Are Hearing the Employees

• The Manager's Role in Promoting Positive Attitudes

How to Boost Employee Performance by Improving Attitudes

• Why It Is Important to Separate Personality From Performance?

• How to Avoid the Snowball Effect With the Team

• Coaching vs. Counseling and the Appropriate Time to Use Each

• Successful Counseling Techniques for Employees With Poor Attitudes

• Encouraging Positive Behaviors Which Will Lead to More Positive Attitudes

Management and Leadership Skills to Help You Manage Those Employees With Poor Attitudes

• The Best Ways to Manage Conflict Between and Among Employees

• How to Keep Emotions in Check During Conflict and Confrontational Situations

• Assertive Communication Techniques to Use to Overcome Negative Situations

• How Constructive Criticism Encourages the Employee to Change

• Ideas for Creating a Positive and Supportive Work Environment

• Techniques to Help Employees Motivate Themselves

• Best Practices and Case Studies

Additional Formats

Audio & Reference ManualMore Info
MP3 DownloadMore Info