Gain a better understanding of the legal issues surrounding call recordings.We've all heard it. You may have even said it. 'This call may be recorded for quality assurance and training.' How do you know if your call recording program is in compliance with the law? There are a myriad of issues related to recording telephone calls. If the proper disclosures are not provided or the appropriate consent is not obtained, your organization (and your employees) may be in violation of some state criminal statutes. What you say in your disclosure may also limit your use of the recordings. The type of information recorded in those calls could be subject to a host of additional data and information security protections, particularly if your organization is accepting payments by phone. To the extent you rely on a service provider to record and store your calls, or process payments, the vendor oversight controls become critical as you may be held responsible for the actions of your service providers. We'll talk about all of these issues and more.
Wendy Badger, ECMC Group David D. Cherner, Moss & Barnett, P.A.